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Webinar: Conduct Unbecoming

November 14 @ 1:00 pm - 2:00 pm AEDT

What is conduct risk in your business and how can you measure it?

Guy and Liam presented a webinar on this topic on Thursday 14 November 2019 at 1:00 pm.

Feel free to view the live recording at your convenience.


What Is Conduct Risk?

It’s the risk you can’t see but some say you can smell it in the culture of a workplace. It has driven ASIC surveys and investigations, an APRA investigation into culture at Australia’s biggest bank, a royal commission into misconduct in banking, financial services and superannuation, and major changes to law and behaviour in the financial services and credit sectors including FOFA, BEAR and responsible lending.

Conduct risk is one category of non-financial risk alongside operational risk and compliance risk. The term has been used by risk professionals in different ways, but it’s commonly used to refer to non-financial risks that attach to a culture and controls in a firm – the risk of behaviours that drive poor outcomes for customers or threaten reputational damage to a business.

Conduct risk increases with organisational drift: small incremental changes in employee behaviour or business processes which over time create the preconditions for an operational or even, in the case of ADIs, a prudential risk failure.

In this one-hour webinar, our GRC Solutions experts will discuss the drivers of conduct risk and ask the question: can you measure conduct risk in your organisation?

From this session you will gain a high-level understanding of the following:


  • What conduct risk means in 2019 (with a case study)
  • The three main drivers of conduct risk
  • How to measure conduct risk in your organisation
  • Good practice considerations when you’re developing a framework for managing conduct risk


Date: Thursday 14 November 2019
Time: 1.00 pm AEST
Duration: 1 hour

*We recommend awarding 1 CPD point for this webinar. GRC Solutions is not an RTO.  The CPD points are provided as a guide to licensees and other organisations to assist in determining an appropriate CPD allocation.


Guy Griffin | Senior Lawyer

Guy Griffin is a Senior Lawyer at GRC Solutions specialising in financial services compliance. His other areas of practice include prudential risk and compliance, and he advises on all aspects (legal and non-legal) of effective board governance. He has wide experience in delivering training workshops at high levels in these areas, especially at ADIs.


Liam O’Brien | Senior Consultant

Liam is a highly regarded risk and compliance expert and workshop presenter. He helps organisations develop a successful risk and compliance program by converting a strategy into an operational program of work. Liam holds a Master of Applied Finance and is currently a Responsible Manager of an AFSL, company director and subject matter expert.



November 14
1:00 pm - 2:00 pm